Privacy Policy

How we protect your personal information.

Last Updated: March 2026

1. Introduction

Woodard Associates ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

Information You Provide Directly

We collect information you voluntarily provide, including:

  • Contact information (name, email, phone number, address)
  • Property information (address, unit number, association name)
  • Communication details (messages, inquiries, requests)
  • Payment information for document requests
  • Any other information you choose to share with us

Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Pages visited and time spent on the site
  • Referring website URLs
  • Cookie and tracking data

3. How We Use Your Information

We use the information we collect for:

  • Processing your requests and providing services
  • Communicating with you about inquiries and updates
  • Improving our website and services
  • Sending promotional materials (with your consent)
  • Complying with legal obligations
  • Preventing fraudulent activities

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share information only in these circumstances:

  • Payment Processing: We use Stripe to process payments for resale certificate requests. When you make a purchase, your payment information is sent directly to Stripe and is subject to their privacy policy. We do not store your credit card details on our servers.
  • Service Providers: With vendors who assist us in operating our website and providing services
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In the event of merger, acquisition, or sale of assets
  • With Your Consent: For purposes you authorize

5. Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences. You can control cookies through your browser settings.

We use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as pages visited, time on site, and general location data. This data is anonymized and used solely to improve our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt-out of promotional communications
  • Request details about how your information is used

To exercise these rights, please contact us at info@woodardassociates.com or call (603) 643-1508.

8. Retention of Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Contact requests and document submissions are typically retained for 3 years for record-keeping purposes.

9. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of significant changes by posting the updated policy on our website and updating the "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Woodard Associates
Hanover, New Hampshire
(603) 643-1508
info@woodardassociates.com